Privacy Policy
Last Updated: January 2025
Introduction
Axon Learning ("we", "our", or "us") is committed to protecting the privacy and personal data of our participants, website visitors, and other individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
This policy applies to all personal data collected through our website, programme enrollment processes, educational services, and any other interactions with Axon Learning.
Information We Collect
Contact Information
Name, email address, phone number, and mailing address provided during enquiries, registration, or enrollment processes.
Educational Information
Professional background, educational qualifications, employment details, and learning objectives relevant to programme placement and curriculum customisation.
Programme Participation Data
Attendance records, assessment results, project submissions, and feedback provided during programme participation.
Payment Information
Billing details and payment records necessary for processing programme fees. Payment card details are processed by secure third-party payment providers and are not stored on our systems.
Usage Data
Information about how you interact with our website, including pages visited, time spent, browser type, device information, and IP address collected through cookies and similar technologies.
Communication Records
Correspondence including emails, phone call records, and messages exchanged with our team.
Legal Basis for Processing
How We Use Your Information
We use personal data collected for the following purposes:
Service Delivery
Process enrollments, deliver programmes, issue certificates, and manage participant accounts.
Communication
Respond to enquiries, send programme updates, and share relevant educational information.
Programme Improvement
Analyse feedback and participation data to enhance curriculum and teaching methods.
Legal Compliance
Meet regulatory requirements, respond to legal requests, and protect our rights.
Security
Protect against fraud, maintain system security, and ensure safe programme delivery.
Administrative
Process payments, maintain records, and manage alumni network access.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
Participant records: 7 years after programme completion for certification verification and alumni services.
Financial records: 7 years as required by Singapore tax and accounting regulations.
Enquiry records: 2 years from last contact if enrollment does not proceed.
Website analytics: 26 months (standard analytics retention period).
Data Protection Measures
We implement appropriate technical and organisational measures to protect your personal data:
Encryption of data in transit and at rest using industry-standard protocols.
Access controls limiting data access to authorised personnel only.
Secure hosting infrastructure with regular security updates and monitoring.
Staff training on data protection practices and confidentiality obligations.
Incident response procedures for potential data breaches.
Your Rights
Under Singapore's PDPA and applicable data protection laws, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Withdraw Consent
Withdraw consent for data processing where consent is the legal basis.
Right to Erasure
Request deletion of personal data where retention is no longer necessary.
Right to Data Portability
Request transfer of your data in a structured, commonly used format.
To exercise these rights, please contact us using the details below. We will respond to valid requests within 30 days.
Third-Party Services
We may share data with the following categories of service providers:
Analytics providers: Google Analytics for website usage analysis.
Payment processors: Secure payment services for processing programme fees.
Communication tools: Email and messaging platforms for participant communication.
Hosting services: Secure cloud infrastructure providers.
All third-party providers are bound by data processing agreements that require them to protect your information appropriately.
International Data Transfers
Some of our service providers may process data outside Singapore. Where this occurs, we ensure appropriate safeguards are in place, including data processing agreements that provide protection equivalent to Singapore's PDPA requirements.
Cookies
Our website uses cookies and similar technologies to enhance your experience and analyse usage. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification where appropriate. The "Last Updated" date indicates when revisions were made.
Contact Us
For privacy-related enquiries, data access requests, or to exercise your rights, please contact us: